And so far so good.
National Express East Anglia (NXEA) left the Anglia rail franchise totally unlamented on 5 February.
The same day their successors, Greater Anglia (GA), took over there was heavy snow, over 8 inches fell in Braintree overnight.
The difference in attitude to this between the 2 companies was startling.
If NXEA had still been running the railway it was a given that not one train would have been run to Braintree all week. But GA not only ran trains to and from Braintree but they ran them all the way into Liverpool Street.
What cancellations there were all trains on other routes, and there weren't nearly as many of those as NXEA imposed in similar conditions at the end of 2010.
Moreover, the quality of the information that GA provide is an order of magnitude superior to what we came to expect from NXEA. They are still using email to provide information but they are at least sending these messages in time, messages from NXEA were regularly three-quarters of an hour and frequently over an hour late.
The high hopes I entertained for this franchise are so far (fingers crossed) being realised.
It's a good start, hopefully, they won't let their standards slip.
No comments:
Post a Comment