Running Greater Anglia have clearly worked out that making it easy to submit a Delay Repay claim was costing them a shitload of cash.
Because these thieving bastards have now decreed using email to submit claims is no longer allowed.
We now have to either use their f*cking abysmal web-based claim form which is quite possibly the most amateur use of the internet I've ever encountered or fill in a form and post it to them. Back to the Stone age.
I've worked out that as it costs them money each time I post a claim to them that's what I've taken to doing. One claim, one envelope, every time.
There'll be another claim snail mailing it's way to them soon.
F*ck 'em.